Improving street level communication

Often, when police officers are present, the situation is unusual, tense or challenging. In these situations, communication between police officers and the public plays a significant role. If communication goes wrong, the situation can deteriorate. If communication goes well, the problems may come to a faster or easier resolution, and the situation will calm down. For that reason, good communication skills and knowledge of the human behaviour is essential for any police officer operating at the street level.

To support the Community Policing efforts of the Palestinian Civil Police (PCP), the Mission’s Community Policing Advisers, supported by a senior trainer from the Netherlands Police, recently conducted a day long training course in communication techniques and human behaviour, tailor-made for Palestinian front line police officers.

As communication is an indispensable ‘soft’ police skill, the ultimate aim of the training was to introduce aspects of human behaviour and application of influencing techniques, and how this can be used to build trust and enhance cooperation with all levels of the public. The training included different techniques designed to empower each officer to get closer connected to the citizens and thus to conduct his or her duty in a more balanced way. Through interaction between the trainers and the students, the students practiced their newly acquired skills in several assignments during the day.

In total 45 Palestinian police officers, representing 11 Police Districts, were trained during the course, which took place in Ramallah between 18 and 21 March 2019. During these four days, different groups of students attended the training each day.

During all four days, two assistant trainers were trained simultaneously to build capacity and ownership within the PCP. The assistant trainers, Lieutenant Colonel Wasef Khaled Muhammad Yassen and 1st Lieutenant Tamer Ahmad Fayez Qawariq will further develop the training, tailor it to PCP’s needs and train other PCP officers on the subject.